LOCAL • CENTRAL ILLINOIS
Warranty questions come up on nearly every estimate, and homeowners are given a lot of vague answers. Here is what the coverage on a Bath Concepts bath or shower system actually says, including the parts most companies leave out.
Limited Lifetime Warranty on your Bath Concepts acrylic — for as long as you own your home. Transferable once to the next homeowner if you sell within 2 years of installation. See the written warranty for complete details.
That is the manufacturer's coverage on the product. Installation and labor are a separate matter, handled in your contract with whoever does the work — a distinction worth understanding before you compare quotes.
Nearly every bath remodeling company advertises a “limited lifetime warranty,” and almost none of them explain the word limited. That leaves homeowners comparing quotes on a phrase that sounds identical everywhere and means something specific. We would rather you know the conditions before you sign than find them out during a claim.
For the product, essentially yes — with one condition people rarely hear. The Bath Concepts limited lifetime warranty covers the acrylic for as long as you own the home it was installed in. It is tied to your ownership of the property, not to a set number of years and not to the product's “useful life.” When you sell the home, your coverage ends, though it can transfer to the buyer in some cases.
It means there are conditions, and they are worth knowing up front rather than discovering later. The main ones: it covers manufacturing defects in the acrylic, such as fading, yellowing, cracking, bubbling or peeling under normal use. It requires you to clean the surface with approved cleaners. And it does not cover parts that Bath Concepts did not manufacture.
Anything not manufactured by Bath Concepts. That includes faucets, shower heads, shower doors, grab rails and drain stoppers, along with escutcheon plates, valve handles and hand-held shower hoses. Those components carry their own manufacturers' warranties, which is standard across the industry.
No, and this is the most commonly misunderstood point in bathroom remodeling. A manufacturer's warranty covers the product itself. Installation and labor are covered by your agreement with the contractor who performed the work, and those terms vary quite a bit from company to company. Ask any contractor you are considering what their workmanship coverage is, and make sure it is written into your contract rather than described verbally.
Once, and there is a time limit most people miss. The transfer is only effective if it is made within 2 years of the installation date — not within 2 years of the sale. So if you remodel a bathroom and list the home inside that window, the remaining coverage can go to the buyer along with the house. If you sell in year four, it does not transfer.
Most often, cleaning products. The prohibited list includes several things people reach for without thinking, including Dawn dish soap, Soft Scrub, ammonia, acetone, Lysol disinfectant cleaner and Clean Shower, along with abrasive pads and scouring powders. Approved options include Bath Concepts Eliminate, Microban 24, Formula 409, and white vinegar and water for hard-water deposits. Damage caused by paints, dyes, solvents, nail polish remover or extreme heat is also excluded.
Your installing dealer, in writing. That is how the manufacturer's claim process is designed to work: the dealer assesses the issue and coordinates the remedy with Bath Concepts. If the company that installed your bath is no longer in business, you can file a claim directly with the manufacturer.
The manufacturer decides among repairing the product, replacing it, or issuing a full or partial refund, at their discretion. Any warranty work is subject to current lead times and product availability, and total liability is capped at the amount you paid.
The single most common way homeowners lose warranty coverage is by cleaning an acrylic surface with something that was never meant for it. Abrasive pads and scouring powders dull the finish permanently, and several everyday cleaners are expressly prohibited. Stick to the approved list, rinse thoroughly, and the surface should look the way it did on install day for a very long time.
Ask during your free in-home consultation, or call and ask before you ever schedule one. We would rather answer a warranty question early than have it become a surprise later.
Revibed Solutions LLC works directly with homeowners on bathroom remodeling, replacement showers, replacement tubs and tub-to-shower conversions throughout Greater Peoria and Central Illinois.
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